Tourism Ministry monitors Umrah activities
The committees of the Egyptian Ministry of Tourism and Antiquities continually operate in Mecca and Medina to oversee the implementation of Umrah programs for the 1448 AH season. Their goal is to ensure the quality of services provided and to protect the rights of the pilgrims. The committees conduct field inspections of hotels and directly supervise tourism companies' adherence to the programs, while also monitoring violations and rapidly intervening to resolve issues. Additionally, they raise awareness among pilgrims about using the "Rafiq" app to track their journeys digitally in real-time. The ministry also emphasizes swift responses to any observations or complaints to take the necessary legal actions, and ensures that accommodations and standards are in compliance to provide distinguished service to Egyptian pilgrims.
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