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Urgent measures for electricity bill control
The Minister of Electricity and Renewable Energy, Dr. Mahmoud Esmat, announced seven main measures to regulate the electricity billing system and improve customer service. These include replacing faulty meters within 72 hours, standardizing the pricing of measurements, allowing installment payments for outstanding balances based on subscribers' preferences, auditing bills and approving photo readings, enhancing the complaint system, and increasing oversight of bill issuance to ensure service quality. The measures aim to improve the level of service, speed up the handling of complaints, and reduce the financial burden on subscribers.
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