7 Hrs
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بوابة الشروق
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Insurance Authority Focuses on Customer Attraction
The article focused on the efforts of the National Social Insurance Authority in Egypt to develop the working system and improve pension and insurance services. The head of the authority explained that the old system, which dates back to 1984 and relies on programs written in COBOL language and uses two separate pension funds (for government and private sector workers), has become unable to keep up with technological advances and increasingly fails to meet the needs of citizens. Therefore, the authority initiated a transition to a modern system aimed at accelerating and enhancing services and managing data in a unified manner, with an emphasis on attracting clients and providing the best service. The article also reviewed the challenges faced by the authority, such as the previous inability to merge the two systems, and highlighted the importance of updating to ensure the sustainability of the workforce and deliver effective services in the future.
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