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Source: الوطن
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Source: الوطن
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If the pension fund deducts an amount from the pensioner's entitlement but the cash does not come out of the ATM, the most important step is to keep the receipt if issued, and record details of the transaction such as the date, time, and location of the machine. Then, proceed to the relevant bank to file a complaint about the transaction. The absence of cash does not mean the right is lost; the bank can review the transaction and match the machine's records with the account details. If the deduction is confirmed without the cash being dispensed, the issue will be handled according to banking procedures. It is essential to keep all evidence and submit the complaint promptly to ensure the refund of the amount.
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