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New service enables remote insurance transactions
The Social Insurance Authority has launched a digital services system that allows citizens to complete their insurance transactions from any office nationwide, instead of having to visit the office in their place of residence or work. This initiative aims to simplify procedures and reduce citizens' time and effort by receiving applications electronically and uploading them onto a unified system, where requests can be submitted from any office and completed online at specialized operations centers. Since the system's launch in March 2026, more than one million applications have been received, with approximately 420,000 of them processed, in addition to issuing over a million insurance printouts. The system also offers 170 electronic insurance services focused on pensions, retirees, and business owners, with a goal of reaching 95 services available through the website. While the presence of insurance offices remains necessary for certain transactions that require submitting documents and manual reviews, the most significant change is overcoming geographical restrictions in application submissions, making it easier for citizens to handle their affairs more flexibly.
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