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How to check electricity balance and file complaints
The article addresses the procedures citizens can follow when unjustified amounts are deducted from their prepaid electricity meter balances. The Egyptian Electricity Holding Company explained that such deductions may result from fees or overdue debts, emphasizing the importance of reviewing consumption details and meter records before filing a complaint. Available channels for submitting complaints include calling the hotline at 121, using the electronic platform, sending a complaint via WhatsApp, or escalating through the government complaint system at the number 16528. If the reason for the deduction is unclear, it is advised to check the transaction history on the meter and to conduct a technical inspection if necessary, ensuring all previous dues—especially monthly charges related to service fees and installment payments—are settled. The guide also highlights the importance of documenting meter data and submitting supporting documents to facilitate the grievance process, aiming to verify the reasons for the deduction and ensure accurate consumption accounting.
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