PM reviews Government Complaint System efforts
The Egyptian Government Complaint System focused on receiving and handling approximately 210,000 complaints, requests, and inquiries during September, with 81% of them directed to the appropriate authorities. The complaints covered key sectors such as health, housing, education, supply, and social protection. Many government entities and governorates achieved high rates of efficiency in response time and resolution. Additionally, significant issues were addressed, including healthcare services, market regulation, the provision of essential goods, and support for vulnerable groups, all aimed at improving the quality of public services and enhancing citizens' satisfaction.
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