PM reviews Government Complaint System in September
During September, the efforts of the Government Complaints System focused on improving the service for receiving and processing citizens' complaints and requests in Egypt. Approximately 210,000 complaints and inquiries were handled, with 81% directed to the relevant authorities and 17% kept in reserve according to regulations. The most involved sectors include health, housing, education, and public services, achieving remarkable completion rates and improved response times, especially in healthcare, market regulation, and the provision of housing and utilities services. The results confirm ongoing efforts to enhance the efficiency of the complaints system and raise the quality of services provided to citizens.
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