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Electricity Minister on platform failure
Minister of Electricity and Renewable Energy, Dr. Mahmoud Essamat, ordered an urgent investigation to determine the reasons behind the malfunction of the unified electronic services platform, which is affecting citizens' access to various electricity services. The investigation will include examining the causes of the problem and identifying any shortcomings that led to the service disruption, with the aim of addressing the malfunction and ensuring it does not happen again. These measures are part of the state's efforts to expand digital transformation and improve methods of delivering government services, as many processes rely on the platform to ensure the continuity of services and facilitate procedures for citizens and electricity distribution companies.
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