教育部加强服务接待9成为诉求
The Ministry of Education focused on improving citizen service by collecting and analyzing complaints and requests received in September, during which it received 19,500 inquiries and complaints. Of these, 13,100 were directed to the ministry, while the remaining complaints were sent to other entities such as the Ministry of Higher Education and Al-Azhar Al-Sharif. The General Directorate for Citizen Service is working on following up and classifying these complaints, aiming to expedite solutions and enhance the quality of educational services. They also seek to benefit from recurring issues to improve administrative performance and strengthen communication with students, parents, and teachers.
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