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How to handle defective product rejections
The Consumer Protection Law provides clear rights for consumers in the event of purchasing defective goods. A purchaser has the right to exchange or return the product within 30 days of receipt and to receive a refund if there is a defect or if the product does not meet the specified standards. The law requires the supplier to replace the item or refund its value without the consumer bearing any additional costs. It also defines the role of the Consumer Protection Agency in issuing binding decisions to resolve disputes between consumers and sellers, including refunds or replacements according to specified prices. Additionally, the agency can form committees to examine disputes and provide recommendations, ensuring the protection of consumers’ rights in cases of defects or disagreements over the enforcement of the law.
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