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اليوم السابع
Five cases of non-reclaimable goods
Law No. 181 of 2018 indicates that consumers have the right to exchange or return goods and to receive a refund within 14 days of receiving them, without needing to specify reasons or incur costs. There are exceptions for certain cases, such as goods that require respecting their particular characteristics, rapidly deteriorating items, or goods manufactured to specific specifications. Additionally, non-returnable items, such as books, newspapers, and software programs, are specified in certain circumstances. The law also defines the extent to which consumers can exercise these rights based on the nature of the product.
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