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Consumer Rights for Non-Returnable Goods
The Consumer Protection Law No. 181 of 2018 defines consumers' rights regarding the replacement and return of goods. It grants buyers the right to refund the purchase value within 14 days of receipt, without needing to provide reasons or pay any expenses. Exceptions include goods of a special nature or perishable items, as well as items made according to specific specifications. The law also requires stores to display clear notices outlining consumers' rights and prohibits conditions that restrict returns or exchanges. Additionally, it mandates verifying the type of product and the reason for the request. Therefore, the phrase "non-returnable and non-exchangeable goods" is not an absolute rule and should be interpreted based on the circumstances and applicable laws.
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