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Source: الوطن
1 Dayالوطن
Source: الوطن
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The article explains that a drop in internet speed below the package limit is usually due to three main reasons, which are recommended to be checked before contacting customer service: First, complete utilization of the package or speed restrictions resulting from exhausted data allowances, which requires reviewing usage and renewal dates. Second, weak Wi-Fi signal caused by the distance between the device and the router or obstructions, along with outdated routers and multiple connected devices, which affect connection quality. Third, network congestion during peak hours, where speeds decrease in the evening due to increased usage; this can be assessed by comparing test results at different times. If the speed remains low after these checks, it is advised to contact the service provider, provide test results, and request an inspection of the line and router to ensure the problem is resolved.
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