6 Hrs
Source:
بوابة الفجر
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Source: بوابة الفجر
6 Hrsبوابة الفجر
Source: بوابة الفجر
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Prime Minister Mostafa Madbouly reviewed the Government Complaints System’s performance in October and directed that efforts be stepped up to receive citizens’ complaints, examine them promptly, and respond to them. The system handled 195,000 complaints, requests, and inquiries. About 157,000 were referred to the relevant authorities, representing 81%; around 34,000 were closed, while efforts to complete the information for another 4,000 continued. Ministries accounted for 64% of the complaints referred, governorates for 20%, and public authorities and universities for 16%. The main sectors included healthcare, which received 12,400 complaints and urgent appeals for help, and housing and utilities, which handled 30,100 complaints, requests, and inquiries. The report underscored the importance of continued coordination among government entities to speed up complaint resolution, improve services, and increase citizen satisfaction.
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