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The Ministry of Social Solidarity offers a service on its official website to check the status of “Takaful and Karama” benefits using a national ID number and to submit complaints. To use it, visit the inquiry and complaints service, enter the required information, and follow the instructions. Complaints can also be submitted through the website, by calling the program hotline at 19680 or the Ministry at 16439, or by visiting the social unit responsible for your area of residence. The Ministry advises using its official channels and not sharing personal information with unknown parties. Filing an appeal does not automatically reinstate payments; each case is subject to review.
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