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Lost meter card advice
If you lose the top-up card for a prepaid electricity meter, the balance remains stored in the meter’s memory and is not lost. Visit the electricity distribution company responsible for your meter and provide a copy of your national ID and the meter details or subscription number. Then complete a lost-card replacement request, pay the required fee, and collect and activate the new card. You cannot use a card issued for another meter, as each card is linked to a specific meter’s details.
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