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The Egyptian Electricity Holding Company denied the allegations in a circulating video concerning irregularities in issuing electricity-theft reports, installing coded meters, and replacing faulty meters. It announced that it would take legal action against the woman who made the video. The company said that reports are based on documented technical evidence, including photographs of the violation and an assessment of the electrical loads to determine the value of the energy taken. It added that reports are reviewed at multiple levels of oversight. The company emphasized that subscribers have the right to file complaints and pursue legal proceedings, and noted that expanding the use of smart meters helps detect abnormal consumption and attempted tampering.
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