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Ibrahim Abu El-Ata, Secretary-General of the Pensioners' Union, called for holding accountable those responsible for the problems within the digital transformation system at the National Organization for Social Insurance. These issues have led to delays in pension payments and repeated system outages. He emphasized that the crisis is still ongoing, with delays in disbursing entitled pensions for applicants since January. He demanded financial compensation for the periods of delay. He also pointed out the need for a comprehensive review of the system and the implementation of fair decisions based on accurate facts and data. Regarding discussions of pension increases, he stated that such matters require a realistic study, as there is no confirmed information about the percentage of the proposed increase. Additionally, he appealed for the disbursement of exceptional support and urgent measures to assist pensioners amid the current economic conditions.
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