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PM assesses May Government Complaints
During the month of May, the governmental complaints system focused on receiving and handling over 206,000 complaints, requests, and inquiries from citizens. Of these, 83.5% were directed to the appropriate authorities for resolution. The ministries received the majority of complaints (64%), particularly from the sectors of health, electricity, supply, and housing. Meanwhile, the governorates handled 22% of the complaints. The achievement rate across most relevant agencies was notably high, reflecting efforts to improve service quality and ensure swift responses to citizens.
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