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اليوم السابع
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Consumer Protection on returns and exchanges
The Consumer Protection Agency has defined citizens' rights to exchange or return goods. Buyers have the right to return or exchange a product within 14 days of purchase without needing to provide a reason. If a defect is found or the product does not meet specifications, this right extends to 30 days. There are exceptions that include items that cannot be returned due to their nature, perishable goods, custom-made products, as well as underwear and jewelry. If the seller refuses to honor these rights, citizens can file a complaint to protect their rights.
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