64 Days
Source:
The Guardian
British Gas CEO cites AI chatbots over staff
Centrica plans to cut 1,300 call center jobs over two years, citing customer preference for digital channels and increased use of AI chatbots. The company reports rising retail profits despite declining customer numbers, focusing on higher-margin fixed-price tariffs. CEO Chris O’Shea emphasized that the job reductions are due to changing customer behavior rather than AI automation.
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