16 Hrs
Source:
The Guardian
British Gas Overpaid Me by £38,000
A British Gas customer received over £38,000 by mistake after submitting a claim for a small energy export payment, and the company struggled to recover the funds. Despite multiple efforts to rectify the error, British Gas only recently reclaimed the money and offered compensation, while the customer still awaits the correct payment owed. Similar issues involved other utility companies, highlighting their difficulties in handling erroneous credits and the lack of processes to recover misdirected funds.
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