21 Hrs
Source:
The Guardian
Cottage firm required death certificate to alter our booking
The article describes the distress caused when a holiday booking could not be transferred to a surviving family member after the recent death of the author's husband. Sykes Holiday Cottages demanded official documentation, including a death certificate, for the name change, but delays and unclear policies led to frustration and emotional hardship. The company later issued an apology and a partial refund, but the process highlights issues with empathy and administrative procedures in handling bereavement cases.
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