Samirat Recognizes Government Service Centers
Jordan has experienced significant progress over the past four years in digital transformation and the modernization of government services. The country has shifted from sporadic digitization efforts to building an integrated digital government system that focuses on citizens. The digitalization of government services has reached 85.5%, with efforts underway to achieve 100% by the end of this year through streamlining procedures, enhancing electronic integration, and data sharing between institutions. Citizens’ reliance on digital identity, electronic signatures, and digital services has increased. Additionally, the number of comprehensive government service centers has grown to 15 centers providing 229 services, serving over 120,000 citizens monthly with a satisfaction rate of 98%. The upcoming phase aims to strengthen cooperation among government entities and leverage artificial intelligence and automation to improve the quality and efficiency of services, with a focus on the citizen experience and ease of access.
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