ESCWA highlights Jordan's e-government progress
Jordan has made significant progress in the maturity of electronic and mobile government services by 2025, achieving a maturity rate of 71%, the highest in recent years, compared to 63% in 2024 and 59% in 2022. The results indicate that Jordan has secured an advanced level of maturity, with high scores in service availability, development, usage, user satisfaction, and outreach to the public. Notably, these areas experienced significant increases, with outreach to the public rising to 82%. The report focused on evaluating 99 government services out of 100, spread across multiple sectors, with most of them being extensively covered. The results showed substantial improvements, especially in the technological environment and user satisfaction. The report recommends further development of accessibility features for persons with disabilities, expanding smart services, and increasing the use of artificial intelligence, all aimed at enhancing the user experience and supporting ongoing digital transformation in the Jordanian government sector.
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