Leadership Key in Digital Shift
Jordan has achieved a remarkable success in digitizing many government institutions, with the target of digital services reaching 85.5%, and a plan to reach 100% before the end of the year. Citizens are now able to complete dozens of electronic services within minutes instead of days or weeks, through the "Sanad" application, which has activated more than 2.88 million digital wallets. Additionally, service providers have been reorganized into comprehensive centers offering hundreds of services, achieving a satisfaction rate of 98%. These successes demonstrate that digital transformation relies on effective management and work re-engineering; it contributes to reducing costs, accelerating investment, facilitating transparency, and decreasing corruption. As Jordan advances in the global artificial intelligence indicators to rank 49th worldwide, it confirms that the national digital infrastructure is ready to achieve even more advanced stages.
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