Civil Aviation Authority bans takeoff with malfunctions
The Civil Aviation Authority emphasized the importance of not permitting any aircraft to take off if it has technical faults. Airlines are required to repair any malfunction according to approved technical standards and to ensure the aircraft's safety and airworthiness before operation. The authority also highlighted the responsibility of airlines to care for passengers in cases of delays or cancellations, including providing ambulance services, accommodation, transportation, and options for rebooking or full refunds without fees. Additionally, it stressed airlines' obligations to address baggage issues, compensate passengers for damage or loss, offer alternatives when refusing boarding to certain travelers, and facilitate services for people with disabilities. The authority urged passengers to file complaints through official channels if their rights are not upheld.
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