New guidelines for traveler rights
The Jordan Civil Aviation Regulatory Authority has issued new regulations to protect the rights and assist travelers with disabilities and limited mobility. These regulations are set to take effect on December 1, 2026. Known as "Part 211 of the Civil Aviation Regulations," they stipulate that all assistance services and facilities must be provided free of charge. The regulations also prohibit charging fees for medical devices and assistive equipment, including wheelchairs and approved service dogs. Additionally, airlines are required to transport two pieces of assistive devices and equipment free of charge and to offer assistance services at no cost, prioritizing the completion of travel procedures. In case a wheelchair becomes damaged, airlines must provide immediate alternatives. Airports will establish equipped assistance points to receive requests from travelers with disabilities and ensure smooth mobility throughout all travel stages. Travelers will also have the right to submit complaints within six months of their flight to ensure their rights are protected.
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