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زاد الاردن
CAA introduces new traveler rights guidelines
The Civil Aviation Regulatory Authority in Jordan has announced the implementation of new regulations to protect the rights of travelers with disabilities and limited mobility during air travel. These regulations, known as "Civil Aviation Regulations Part 211," will become mandatory starting December 1, 2026. The provisions include offering all assistance services and facilities free of charge, prohibiting charges for medical devices and mobility aids, and ensuring travelers’ rights to transport their medical equipment and wheelchairs at no cost. Additionally, airlines and aviation companies are required to provide free care services and facilitate assistance procedures within airports. The regulations also establish procedures for compensation in cases of damage or delays to wheelchairs. They emphasize the importance of responding to passenger complaints within six months and establishing a mechanism overseen by the Civil Aviation Regulatory Authority to monitor these rights. This initiative is part of a collaboration with the Higher Council for Persons with Disabilities and the European Union, aiming to improve standards for protecting the rights of travelers with disabilities in Jordan and to align procedures with international standards.
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