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الوقائع الإخبارية
New law safeguards travelers with disabilities
The Civil Aviation Authority has announced a new regulatory package aimed at enhancing the rights of people with disabilities and those with limited mobility during their air travel. The guidelines, which will become mandatory starting this December, include the abolition of any additional charges for medical devices and assistive equipment, as well as the suspension of charges for pre-selecting seats for these passengers. Airlines will also be required to allow passengers to carry two wheelchairs free of charge and permit the entry of service dogs. Strict standards will be implemented within airports to ensure the provision of high-quality, free services, along with designated contact points to facilitate travel procedures and provide necessary assistance. Travelers will have the right to file complaints within six months of their flight, and the authority will oversee compliance to protect their rights, all in pursuit of a more inclusive and equitable travel experience for everyone.
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