Civil Aviation Releases Passenger Rights Rules
The Civil Aviation Authority has announced the issuance of new regulations to protect the rights and assist travelers with disabilities during air travel, which will take effect on December 1, 2026. These regulations include providing free assistance services without charges for medical devices and assistive equipment, as well as rights such as preventing booking or boarding refusals based on disability, free transport of assistive devices, and permission to bring service dogs. They also require airlines and airport operators to provide assistance, designate help points within the airport, facilitate transportation and procedures, and establish clear complaint mechanisms to be submitted within six months. The aim of these regulations is to enhance inclusivity and fairness in air travel, ensuring the dignity and independence of all travelers with disabilities.
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