Industry handles 80% of complaints in 8 months
The Consumer Protection Directorate at the Ministry of Industry, Trade, and Supply achieved a significant milestone during the first eight months of the year, processing 80% of the reported complaints by closing 1,513 out of 1,892 complaints. The number of complaints saw a notable increase compared to last year, with the e-commerce sector leading in complaints at 22%, followed by electronics and automotive sectors. The most common issues were guarantees and contracts, accounting for 48%, followed by defective goods and misleading advertising. These efforts aim to enhance response times and monitor the markets to ensure consumer rights and the quality of services.
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