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Amman Municipality is turning the tide by implementing extensive changes within the organization, including reallocating positions and responsibilities in a manner that reflects a shift toward performance evaluation and a change in work methods. The aim of these changes is to strengthen administrative discipline, accelerate achievement, and improve service levels for citizens. It is expected that the assessment of the success of this phase will be linked to the results of on-the-ground implementation, rather than merely the changes in titles. True success will be measured by the municipality's ability to produce more efficient decisions, demonstrate more disciplined management, and provide better service.
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