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The 2026 instructions for licensing taxi offices that provide transportation through smart applications were published in the Official Gazette and take effect on the date of publication. Providing or advertising the service before obtaining a licence from the Land Transport Regulatory Commission is prohibited. Companies must provide applications that support location services and electronic payments and protect users’ data. They must also display the estimated fare before a trip is confirmed and limit requests to the governorate in which the vehicle is authorised to operate. Taxi vehicles may not be more than 12 years old. The Commission is granted powers to conduct electronic oversight and follow up on complaints, with penalties for violations and protections for passenger privacy.
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