Awqaf Minister: Hajj Visitor Results Confirm ServiceQuality
The Minister of Awqaf and Islamic Affairs and the Minister of Justice in Kuwait confirmed that the electronic evaluation conducted by the Kuwaiti Hajj Mission through the (Sahl) application after the 1447H Hajj season demonstrated a high level of service provision, with an overall satisfaction rate of 96%. This assessment reflects the Ministry's keenness to improve service quality by listening to the pilgrims' opinions and continuously developing performance, while also promoting positive aspects and addressing relevant concerns. Additionally, the widespread participation of pilgrims in the evaluation indicates their trust and the transparency of the results, reaffirming the Ministry's commitment to providing the best services and care for the guests of Rahman. The Ministry will continue working with the Hajj Mission and the participating campaigns to elevate the standard of services from the preparation phase through to return, ensuring pilgrims' satisfaction in accordance with the highest quality standards.
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