Credit Bank introduces smart voice assistant
The Credit Bank launched the Smart Voice Agent project aimed at enhancing the customer experience and supporting the call center in collaboration with the Innovation Center for Artificial Intelligence, the Central Information Technology Agency, and Microsoft. The project seeks to reduce wait times, alleviate pressure on the center, and resolve most calls without the need to transfer them to staff. Additionally, it helps lower call costs, measure call handling time (AHT), and improve response speed. The initiative focuses on increasing the quality of digital services and providing faster responses to boost customer satisfaction and improve efficiency, as part of the state's efforts to achieve digital development and enhance government services in Kuwait.
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