Municipality Fully Smart
Since 2022, Kuwait Municipality has been systematically transitioning towards a comprehensive digital services platform, as part of the "New Kuwait" vision. The goal is to enhance governmental efficiency, eliminate bureaucratic procedures, and move away from paper-based documentation. This transition includes the digitization of construction permit issuance procedures, which has reduced the permit issuance time from several weeks to less than 48 hours, with the percentage of fully digital services reaching 100%. The integrated electronic system links data between municipalities and government agencies, leading to improved fee collection and streamlined inspection and monitoring processes, with the implementation of smart oversight through tablets directly connected to the central system. Additionally, digitally issued documents with full legal validity have been adopted, and paper transactions are being gradually phased out, with over 85% of services available through the "Sahl" app. This update aims for a complete elimination of paper-based transactions by the end of 2026 and aims to achieve high efficiency in government operations and services.
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