Trade initiates complaint service for platform providers
The Ministry of Commerce and Industry announced the activation of a new service for submitting complaints against providers of platform and electronic application services, aimed at regulating the relationship between customers and service providers and expediting the resolution of complaints through unified procedures. The service is available via the Commercial Regulation Portal, where the specialized committee reviews the complaints and takes the necessary actions based on established regulations. This comes in conjunction with the implementation of Ministerial Resolution No. (109) of 2026.
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