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LBCI Lebanon
Source: LBCI Lebanon
2 DaysLBCI Lebanon
Source: LBCI Lebanon
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A consultative session on “The Citizen’s Charter and Its Relationship with the Administration: Rights and Responsibilities” was held at the Economic, Social and Environmental Council as part of the Rebuilding State Administrations and Institutions 2030 program. It was attended by Minister of State for Administrative Development Fadi Makki and Council President Charles Arbid. Makki said the consultations had involved around 15,000 citizens and had led to an agreement to survey their views regularly, on an annual basis, in cooperation with the Council. The surveys will measure public satisfaction, identify problems people encounter in their dealings with the administration, and establish priorities for improvement. He announced that the Charter and the survey process had been posted on the ministry’s website to receive feedback, stressing that the Charter sets out citizens’ rights and responsibilities and aims to strengthen participation and trust in the administration.
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