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The disruption of Microsoft services—including Outlook, Teams, and Copilot—in 74 countries and territories exposed widespread dependence on technology and a lack of immediate alternatives. Emails, meetings, and transactions for organizations and users were disrupted from Thursday evening until Friday morning. The article warns that a single outage can cause financial and productivity losses, and calls for diversifying service providers, maintaining systems and backups, and preparing contingency plans and alternative communication channels to ensure that businesses and public services can continue operating. It concludes that the real danger is not the apps themselves going down, but institutions and people’s affairs grinding to a halt when there are no other ways to carry on.
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