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عين ليبيا
Saudi Arabia advances Umrah services
The Ministry of Hajj and Umrah in Saudi Arabia has confirmed that it has not imposed any new requirements for performing Umrah. Instead, it is focused on developing procedures and services to improve the overall experience for pilgrims, from planning through to performing the rites. Current initiatives include expanding visa options, such as multiple-entry visas, and facilitating reservations through approved electronic platforms. The ministry is also increasing the use of digital solutions and artificial intelligence. Additionally, it is working to enhance the sector's readiness to accommodate the rising number of pilgrims and developing digital services, including smart applications like Nusk AI and the Digital Muṭawif, to improve the experience and reduce effort. The ministry continues to monitor performance through field visits and data analysis to ensure service quality, as well as categorizing and assessing companies based on compliance and service quality. In the 1448H season, 21 out of 346 licensed companies were suspended to reduce violations and improve performance. The goal is to achieve steady, sustainable growth aligned with Saudi Arabia’s Vision 2030, with a focus on improving service quality and increasing competition within the Umrah sector.
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