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Nigerian Complaints Endanger Royal Moroccan Airlines
Moroccan Royal Airlines is facing increasing regulatory pressure in Nigeria, as a senior official from the Civil Aviation Authority threatened to suspend its operations within the country due to repeated violations related to passenger rights. The issues include delayed luggage, slow responses to complaints, insufficient assistance provided to travelers, and poor communication with the regulatory body. Despite the threat of halting operations, no official decision has been made yet to suspend flights. Nigeria remains one of the company's key markets in West Africa, with regular flights connecting Casablanca and Lagos. However, these tensions have coincided with a decline in the airline’s passenger satisfaction ranking, dropping from second to sixth place in Africa over the course of a year, reflecting a deterioration in service quality amidst network expansion.
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