Regional Company Advances Reception Network Rehab
The Regional Multi-Services Company of Beni Mellal-Khénifra is working on rehabilitating and updating its network of agencies to improve customer reception services. Since the beginning of the program in 2024, the number of agencies in excellent condition has increased from 11 to 31, with the goal of reaching 79 agencies by the end of 2027. The program includes renovating reception areas, standardizing water, electricity, and sanitation services in integrated agencies, organizing waiting procedures, and improving customer pathways. The model of the Benslimane agency, which consolidates services at a single reception point, stands out as a demonstration of this transformation, with 54,000 customers served by the new setup. This initiative is part of a broader strategy to expand and unify the service network across the region.
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