22 Hrs
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Passenger complaints over Royal Moroccan Airlines seats
Moroccan Royal Airlines is facing passenger complaints due to the deteriorating quality of the seats on its two leased Boeing 787-8 aircraft, which were leased from the Financial Leasing Company CCB. Passengers have reported that the seats are worn out and uncomfortable, especially on long-haul flights, with some business class travelers unable to convert their seats into beds as expected. The two aircraft, manufactured in 2015, previously operated with the Chinese airline "Chengdu Airlines" before being retired and leased to RAM. Despite the airline's announcement of plans to upgrade and refurbish the seats and in-flight entertainment systems on seven similar aircraft, problems with seat damage and design that do not align with the airline's brand identity persist. These complaints highlight the consequences of delayed cabin renewals amid high ticket prices and fuel controversy over the service quality relative to the cost paid by passengers.
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