Namaa Water Enters Service Improvement Program
Namaa Water Services Company launched an initiative to improve the organization and enhance the quality of household water services in Oman. The initiative aims to establish clear standards for service levels, response times, and pricing, with a focus on training and qualifying national competencies and small to medium enterprises to deliver more professional services. It also seeks to develop an evaluation system to measure performance and customer satisfaction. The initiative involves collaboration with the digital platform “Musallah,” which connects customers with qualified Omani technicians, aiming to speed up response times and reduce delays. Additionally, it aims to create job opportunities and develop the skills of service providers to strengthen trust and quality in the household water services market.
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