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Civil Aviation affirms airlines' passenger commitments
The Civil Aviation Authority reaffirmed its ongoing monitoring of airline compliance within the kingdom to protect travelers' rights, with a focus on flight safety and passenger security as core regulatory principles. It emphasized that flights must not be operated if there are technical faults until they are fully repaired in accordance with technical evidence and international standards. The authority also clarified that airlines are obliged to provide support services such as meals and alternative accommodation in cases of delays or cancellations, in addition to their responsibility to compensate travelers for damaged or lost baggage. Moreover, it stressed the importance of offering free facilities for persons with disabilities and elderly passengers. Travelers are encouraged to submit official complaints if airlines fail in their duties, with the option to escalate such complaints to the relevant authority.
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