Public Security Improves Deaf Response with Deaf JO 114
The Public Security Directorate launched the "Sign 114" application to facilitate direct communication with the main operations rooms (911) for individuals with hearing disabilities using sign language. Since its establishment in 2014, the application has received more than 20,600 calls up to September 2023, of which approximately 6,618 reports were handled in the field. Most of these reports involve emergency cases, accidents, and electronic crimes. The app is considered a leading tool worldwide, having been first introduced with an emergency line in 2014, and it is continuously developed to include video services and callback features. The protection and translation team within the operations room receives video calls to gather information and relay it to the relevant authorities, with ongoing efforts to enhance its features based on user needs.
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