Airline must pay for earned points
The Investment and Commerce Court ordered Airlines Company to pay the plaintiff an amount of 20,142 riyals for accrued points that were not credited, in addition to a compensation of 5,000 riyals for failing to activate his account after closing it without prior notice. The expert's report revealed that the plaintiff had a balance of 179,833 points, which the company refused to credit without clear accounting reasons, leading to his claim for compensation. This case arose due to the company's negligence in fulfilling its contractual obligations regarding membership points, despite its continued sending bank notifications concerning them.
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