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The article focused on training programs for bank customer service employees in communication skills with people with disabilities, particularly those with hearing and visual impairments. The Qatar Association for the Rehabilitation of People with Special Needs organized a training course attended by 17 trainees from Masraf Qatar Islamic Bank, aimed at enhancing their ability to provide accessible banking services that respect the rights of people with disabilities. Emphasis was placed on skills such as using a white cane, alternative communication methods like sign language, and the Braille system, all with the goal of promoting an inclusive and accessible banking environment for everyone.
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